Privacy Policy
Eudaia Life Coaching ABN: 64 689 834 679 Website: eudaia.com.au Contact: [email protected]
Last updated: August 2026
1. Our Commitment to Your Privacy
Eudaia Life Coaching ("Eudaia", "we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, why we collect it, how we use and store it, and your rights regarding that information.
2. What Personal Information We Collect
We may collect the following types of personal information:
Identity information: Name, date of birth
Contact information: Email address, phone number, mailing address
Booking and scheduling information: Appointment details, session history
Payment information: Transaction records (note: payment card details are processed and stored securely by Stripe — we do not store your card details)
Communications: Emails, messages, and enquiries you send us
Website usage data: IP address, browser type, pages visited, and time spent on our website (collected via website analytics tools)
We do not collect sensitive information (such as health records or medical history) unless you choose to share it voluntarily in the context of coaching sessions, in which case it is treated with the highest level of confidentiality.
3. How We Collect Your Information
We collect personal information in the following ways:
When you submit an enquiry or contact form on our website
When you book a discovery call or coaching session
When you purchase a program or course
When you subscribe to our mailing list
Through your use of our website (via cookies and analytics tools)
Through direct communication with us via email, phone, or video call
4. Why We Collect Your Information
We collect and use your personal information to:
Respond to your enquiries and provide coaching services
Process bookings and payments
Deliver purchased programs and courses
Send appointment confirmations and reminders
Communicate relevant updates, offers, or resources (you may opt out at any time)
Improve our website and services
Meet our legal and professional obligations
We will not use your personal information for any purpose other than those listed above without your consent.
5. Third-Party Service Providers
To deliver our services, we use trusted third-party platforms that may store or process your personal information on our behalf. These include:
GoDaddy: Our website and email hosting platform. Integrated with GHL. Stores proprietary emails, email addresses and website content in at GoDaddy datacentres in Singapore and the United States. Windows-based emails are stored by Microsoft Azure in Melbourne and Sydney.
GoHighLevel (GHL): Our website hosting, CRM, and course delivery platform. Stores contact details, booking information, and course progress. GoHighLevel is based in the United States.
Stripe: Our payment processing provider. Handles all payment transactions securely. Stripe is based in the United States and is PCI-DSS compliant.
Zoom: Used for online coaching sessions. Zoom is based in the United States. Please note that sessions are not recorded without your explicit consent.
Google: We may use Google Analytics to understand how visitors use our website. Google is based in the United States.
As some of these providers are based overseas (primarily the United States), your personal information may be transferred to and stored in a country outside Australia. We take reasonable steps to ensure these providers maintain appropriate data protection standards.
6. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These steps include:
Using reputable, secure third-party platforms (as listed above)
Limiting access to your personal information to those who need it to deliver our services
Not storing payment card information on our own systems
While we take reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure. We encourage you to take care when sharing personal information online.
7. How Long We Retain Your Information
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. When your information is no longer required, we will take reasonable steps to securely delete or de-identify it.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve your browsing experience and understand how our site is used. You can disable cookies through your browser settings, though this may affect some website functionality.
9. Marketing Communications
If you have opted in to receive marketing communications from us, we may send you information about our services, programs, and resources. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at [email protected].
10. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.
To make a request, please contact us at:
Email: [email protected]
We will respond to your request within a reasonable timeframe.
11. Making a Privacy Complaint
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, you may make a complaint by contacting us at [email protected].
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au Phone: 1300 363 992
12. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website at eudaia.com.au. We encourage you to review this policy periodically.
13. Contact Us
For any privacy-related questions or concerns, please contact:
Eudaia Life Coaching Email: [email protected] Website: eudaia.com.au
